Question 1

Is my product covered under warranty?

Accepted Answer

All jewellery is finely handcrafted and should be treated with care. Damage resulting from normal wear and tear (such as a chain breaking due to pulling or catching) is not covered under warranty, though repairs can be arranged at an additional cost.

In the rare event of a manufacturing defect, support or replacement will be offered on a case-by-case basis.

Question 2

Do you use Conflict Free diamonds?

Accepted Answer

Every gemstone and diamond is ethically sourced and 100% conflict-free. Each stone—whether a certified natural diamond or a lab-grown alternative—is personally curated to ensure the highest standards of quality, beauty, and integrity.

Question 3

What happens if my jewellery breaks?

Accepted Answer

All jewellery is handcrafted with fine materials and should be handled with care. Damage caused by regular wear and tear (for example, a chain breaking due to pulling or catching) is not covered under warranty.

Repairs can be arranged at an additional cost, and in most cases are straightforward—restoring your piece to like-new condition. To request a quote, please email with photos and a brief description of the issue.

Question 4

Can my wedding band fit flush beside my Engagement Ring?

Accepted Answer

Seamless Wedding Band Design

All CAD files from custom engagement rings are securely stored, ensuring the ability to create a perfectly matching wedding band in the future. This guarantees a flawless fit—designed to sit beautifully flush beside the engagement ring for a cohesive, timeless look.

Your Questions Answered